FAQ
Physiotherapy is a primary health care profession based on mobility and function. A Physiotherapist is a university-trained medical professional with an in-depth knowledge of how the body works. We utilize a hands-on approach to clinically assess, diagnose, and treat symptoms of pain and dysfunction. Our goal is to help restore, maintain, and maximize your quality of life.
Our services are covered by most extended health plans. Please inquire with your insurance provider for information regarding coverage.
At least 24 hours notice is needed for an appointment cancelation or rescheduling. A $25 fee will be charged for late cancellations.
You do not need a doctor’s referral to attend physiotherapy or massage therapy. Some extended health plans may require one for coverage. Please check with your insurance provider.
We accept approved ICBC claims with a valid claim number. A $35 user fee will be charged for each visit.WSBC claims are accepted with a valid claim number. Full WSBC coverage is approved once the claim has been accepted for physiotherapy. For WSBC, please note that you will need to bring your claim number, work supervision contact information, and workplace information (company name, workplace address and phone number) to your first visit. There is NO CHARGE for accepted claims.
There is partial provincial coverage for qualifying clients. If you provide us with your PHN number, we can check for you. A $20 user fee will be charged for each visit.
If you are a part of the Student Network Plan, you are eligible for a discounted rate. Please call the clinic for details.
CareCard (PHN number)Suitable attire (i.e. shorts, tank top)Doctor’s referral (if you have one)Diagnostic test results relevant to your injury (i.e. X-rays, CT scan, MRI results)ICBC/WCB clients – referral, claim number, CareCard, case manager’s name and number
Please expect to be at the clinic between 30 to 60 minutes. The duration, frequency, and number of treatments will vary depending on the condition. Your Physiotherapist will discuss the treatment plan with you.
K-Taping is a non-pharmaceutical taping method used for almost the entire spectrum of clinical conditions treated by a Physiotherapist. This unique therapy is based on 2 main effects: The first effect is the stimulation of skin receptors in order to reduce pain and aid proprioception. The second effect is based on the application of the tape, which raises the skin and surrounding tissues, creating more space in the damaged tissues for blood circulation and lymph flow. This ultimately stimulates the healing process.Common conditions such as back pain, arthritis, tendonitis, migraine headaches, muscle strains, ligament sprains, runner’s knee, disc herniation, and even menstrual pain can be treated using the K-taping method. Unlike traditional athletic tape, which is rigid, K-tape is designed to mimic the elasticity of human muscles, which enables comfort and longer wear. Please call us or drop-by for further information.
The key to an enjoyable cycling experience is a proper fit, a balance between performance and comfort. It doesn’t matter whether you are a recreational rider or a professional racer, pain and discomfort is NOT just a part of cycling. We will make the bike fit YOU!A bike fit session includes:Q&A session: includes physical/medical history, cycling history, and goalsPhysiotherapy assessment: includes body measurements Bike assessment: includes bike measurementsBike fitting: includes optimal foot position, saddle position, shoulder position, hand position, and cleat adjustments*A typical bike fit session lasts about 1.5 hours
Radial Shockwave Therapy (rSWT) is applied through a specifically designed hand piece that produces strong energy pulses for short periods of time. The energy is directed at the selected treatment site to stimulate metabolism and enhance circulation. Treatment sessions are short and mildly uncomfortable. rSWT is safe, and can be used by a Physiotherapist in the treatment of musculoskeletal disorders. Common conditions that can be successfully treated with rSWT:• Shoulder tendinopathy (with or without calcification)• Achilles tendinopathy• Plantar Fasciitis• Tennis/Golfer’s Elbow• Patellar tendinopathy• Heel spurs• Muscular trigger points• Trochanteric bursitis + more
Physiotherapist records movements on iPad